QUALITY SERVICE
Your needs is our needs! We are committed to providing customers with the best quality services to meet the different needs of different customers and providing first-class after-sales service.
Enterprise: Achieve harmonious interaction of materials, lives and environment through innovation.
Customers: Satisfy the needs of customers and create value for them.
Partners: Grow together with all partners and share the value of growth.
Service Feature
Professional Technical Support
We have a large team of sales engineers to provide customers with professional pre-sale, on-sale, after-sale comprehensive technical support.
Complete Design Services
We provide one-package service from the initial project initial to the production design optimizing.
High-end Customized Products
To meet with the demand of high-end customers, we provide customized service and products upon requirement
24-hour Service Commitment
We establish a nationwide sales service network, when you have any questions we will respond within 24 hours and provide a solution
Implementation and Warranty Service
Before The Project
Before the implementation of the project, we provide the service of project design, drawing detailing as well as size optimization based on specific project.
During The Project
During the implementation of the project, SHUANGOU produce customized products based on approved drawing, and delivery both the ordered products as well as the accessory based on ratio standard. And SHUANGOU also provide booklet for installation, maintenance and construction instructing guidance.
The quality of product
All the products and accessories provided meet with National Standard for Aluminum Panel. If there is some product defect during installation or within warranty time, SHUANGOU will arrange on-site technical checking within 12 hours and provide solution within 24hours.
After-sales and Maintenance Services List
Warranty
After the completion of the project, our company issued a warranty for 15 years.
Supplement
When there is some shortage of product, Pivot ensure there is no color difference between supplement product and the previous supply.
Customization
SHUANGOU provide customized service like grooving to customer to make best use of the material.
Plan
Our company assign professional people to provide best material-use solution, free product structure introduction, product characteristics, production craftsmanship, installation and maintenance based on specific project.
Return Visit
After installation, SHUANGOU will follow up the product situation regularly to collect suggestions on product and service.
Training Services
Materiel
SHUANGOU provide product instruction, installation procedure, maintenance etc. Each batch of goods will be provided together with delivery list, installation booklet as well as warranty paper.
Staff
SHUANGOU owns a technical team of 15 professional technical engineers and provide service to all the customers all around the world.
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